Introduction

These Terms and Conditions (hereinafter the “Terms”) govern your access to and use of the online gaming and casino services provided under the brand name “Mostbet” (hereinafter “Mostbet”, “we”, “us”, or “our”). By accessing the Mostbet website, mobile site, or any associated mobile application (collectively, the “Platform”), you agree to be bound by these Terms as well as any additional rules, policies, or guidelines referenced herein. These Terms are intended to create a clear legal framework for your relationship with Mostbet, including your use of our casino, Slots, betting products, financial transactions, and customer support services. You should read these Terms carefully before creating an account or placing any wagers, as they contain important information about your rights, obligations, and the risks associated with online gambling. If you do not agree with any part of these Terms, you must not register, access, or use the Platform and must immediately cease any ongoing use.

These Terms apply to all users of the Platform who register and participate in real-money gaming or betting activities, subject to eligibility and legal restrictions described herein. Our services are designed only for individuals who are at least 18 years of age and who reside in jurisdictions where online gambling is lawful and not prohibited. The Platform is primarily directed to an international audience, including users in Bangladesh, but access may still be subject to local legal requirements. It is your responsibility to ensure that your use of Mostbet complies with all applicable laws, regulations, and directives in your country or territory of residence. By continuing to use the Platform, you acknowledge that online gambling involves financial risk, that there is no guarantee of winnings, and that you may lose money. You further accept that gambling should always be engaged in responsibly and as a form of entertainment, not as a means of income or financial solution.

Mostbet reserves the right to update, amend, or revise these Terms at any time to reflect changes in legal requirements, business practices, or technical features of the Platform. Whenever material changes are made, we will endeavour to notify users via the Platform, email, or other suitable means; however, it remains your responsibility to review the Terms regularly. Your continued use of the Platform after any changes have been posted will constitute your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform and, where appropriate, request closure of your account. The prevailing version of the Terms will always be the one published on the Platform at the time of your access.

Acceptance of Terms

By creating an account, logging in, making a deposit, placing a wager, or otherwise accessing any services on the Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms. This acceptance also extends to our Privacy Policy, Responsible Gambling Policy, Bonus and Promotions Rules, and any game-specific or product-specific rules that may be displayed on the Platform from time to time. You must not accept these Terms or use the Platform if you are under 18 years of age or if you are otherwise barred from participating in online gambling under the laws of your jurisdiction. When you click on any button or link labelled “Register”, “Sign Up”, “I Agree”, “Play Now”, or similar expressions, you are providing a legally binding electronic signature under applicable electronic transaction and contract laws.

You agree that the electronic records and logs maintained by Mostbet shall be conclusive evidence of the transactions and interactions conducted through your account. Any translation of these Terms into languages other than English is provided for convenience only; in case of any discrepancy or conflict, the English version shall prevail. You further acknowledge that the relationship between you and Mostbet is that of independent contracting parties and that no partnership, agency, or employment relationship is intended or created by these Terms. Acceptance of these Terms does not grant you any right of ownership over the Platform, intellectual property, software, or any underlying systems, nor does it grant you any right to use our brand for commercial purposes.

If you do not agree with these Terms or any future modification, your only recourse is to discontinue using the Platform and request account closure. You understand that certain provisions of these Terms may survive the termination of your account, including but not limited to provisions relating to limitation of liability, intellectual property, dispute resolution, and governing law. Mostbet may, in its sole discretion, refuse your registration, restrict your access, or suspend your account where it reasonably believes that you have breached these Terms, provided false information, or engaged in any prohibited activity. Your acceptance of these Terms confirms your understanding that gambling carries financial and psychological risks, and that you should seek advice or support if you feel that your gambling is becoming problematic.

Eligibility & Age Restriction (18+ only)

Use of the Platform is strictly limited to individuals who are at least 18 years of age or older, or of legal gambling age in their jurisdiction if that age is higher than 18. By registering an account and using the services of Mostbet, you affirm that you are of legal age and that you have full legal capacity to enter into binding contracts. Under no circumstances may persons under 18 years of age use the Platform, participate in real-money games, or attempt to create an account. We treat underage gambling with utmost seriousness and will take immediate measures, including account closure and forfeiture of any winnings, if we have reason to believe that an account has been used by a minor. Parents, guardians, and responsible adults are strongly encouraged to monitor and restrict access to gambling websites on any devices used by minors.

You are solely responsible for ensuring that online gambling is legal in your jurisdiction and that you are not violating any local, national, or international laws by using the Platform. Mostbet does not provide legal advice and cannot be held responsible for illegal or unauthorized use of our services. We reserve the right to request proof of age and identity at any time, both during registration and thereafter, including but not limited to a government-issued identity card, passport, or driving licence, as well as address verification documents. Failure to provide satisfactory documentation within a specified time period may result in suspension or closure of your account and withholding of funds, subject to applicable legal and regulatory requirements. You acknowledge that attempts to bypass our age verification procedures, including using forged documents or another person’s identity, will be considered fraudulent behaviour and may be reported to relevant authorities.

Mostbet emphasises the special risks associated with young people engaging in gambling activities. Research indicates that persons who begin gambling at an early age are at an increased risk of developing gambling-related problems, including addiction and financial distress. Therefore, we strictly prohibit any form of marketing, targeted promotion, or communication directed at minors. If you are a parent or guardian and suspect that a minor has created an account with Mostbet, you must contact our customer support team immediately so that we can investigate and take appropriate action, including closing the account and implementing IP or device blocking measures where feasible. Protecting minors from the harms of gambling is a central part of our responsible gaming commitment and is a responsibility shared between Mostbet, users, and society.

Account Registration

To access the full range of services on the Platform, including casino games, Slots, and betting products, you must complete the registration process and create a personal account. During registration, you will be required to provide accurate, current, and complete information, including but not limited to your full name, date of birth, country of residence, address, email address, and mobile phone number. You may also be asked to create a unique username and password, which you must keep confidential and secure at all times. By registering, you confirm that the information provided is truthful and that you will promptly update it if any details change. Mostbet reserves the right to conduct identity verification and due diligence checks at any stage, in line with our legal obligations and anti-money-laundering (AML) procedures.

You must not create an account on behalf of another person, company, or entity, and you may not sell, transfer, or assign your account to any third party. Each user is allowed to maintain only one active account on the Platform; any attempt to create multiple accounts, including for the purpose of exploiting bonuses or circumventing restrictions, may result in account closure and forfeiture of funds. It is your responsibility to ensure that your login details are not shared, stored insecurely, or disclosed to others. If you suspect that your account credentials have been compromised or accessed by an unauthorised person, you must change your password immediately and notify our customer support without delay. Mostbet will not be liable for any loss or damage resulting from unauthorised use of your account where you have failed to take reasonable steps to protect your credentials.

By completing the registration process, you authorise Mostbet to undertake any necessary checks to verify your identity, age, and eligibility, including verifying your details against third-party databases or public records, subject to our Privacy Policy. Our verification procedures may require you to submit supporting documents, such as copies of your identification card, proof of address, or proof of payment methods used. In some cases, we may require a video call or live verification session as an additional security measure. Your account status, including the ability to deposit, withdraw, or place wagers, may be restricted until verification is successfully completed. If we are unable to verify your details to our reasonable satisfaction, we may refuse to open your account, limit your activities, or close your account, retaining or returning funds as permitted by law.

Deposits & Withdrawals

To participate in real-money games and betting activities on the Platform, you must first deposit funds into your Mostbet account using one of the approved payment methods. All deposits must be made from payment instruments that are legally and beneficially owned by you; using another person’s card, bank account, or wallet is strictly prohibited and may be considered fraudulent. Deposit limits, processing times, and applicable fees may vary depending on the chosen payment method, your jurisdiction, and our internal risk assessments. While Mostbet aims to process deposits instantly or within a short time frame, we cannot guarantee the availability of external payment systems, and we shall not be liable for delays or failures attributable to banks, payment processors, or telecommunications providers. You are responsible for ensuring that the information you provide for any transaction is accurate and complete.

Withdrawals of funds from your account are subject to verification and compliance checks designed to protect both you and Mostbet from fraud, money laundering, and other illegal activities. Before approving a withdrawal, we may require you to complete identity verification and provide proof of ownership of the payment method used for deposit. In some circumstances, we may require that withdrawals be made to the same payment method used for deposits, where technically feasible and permitted by payment regulations. Minimum and maximum withdrawal limits apply and may be adjusted based on your account status, transaction history, and jurisdiction. Withdrawal requests are generally processed within a defined time frame; however, additional time may be required for security reviews, weekends, public holidays, or delays on the side of payment providers.

You acknowledge that currency conversion may occur if the currency of your account differs from the currency of your chosen payment method. Exchange rates applied may include a margin or fee determined by the payment provider or by Mostbet where applicable, and you are responsible for any associated charges. Mostbet is not responsible for any loss arising from fluctuations in currency exchange rates or for bank fees, intermediary charges, or taxes that may be imposed on your deposits or withdrawals. In case of suspected fraudulent activity, chargebacks, or violations of these Terms, we may temporarily withhold, reverse, or cancel transactions, pending further investigation. You also accept that certain promotional funds, bonus winnings, or free spins may be subject to wagering requirements and other conditions before they become withdrawable.

Payment Methods Table

Below is an indicative overview of commonly available payment methods on the Platform. Availability, limits, and processing times may vary by country, including for users accessing Mostbet from Bangladesh, and are subject to change:

Bonuses & Promotions

Mostbet may from time to time offer bonuses, free bets, free spins, loyalty rewards, cashbacks, and other promotional incentives to eligible players. Such promotions may be subject to specific terms and conditions that supplement these general Terms, including but not limited to eligibility criteria, wagering requirements, time limits, maximum winnings, game restrictions, and withdrawal limitations. It is your responsibility to read and understand the rules governing each bonus or promotion before opting in or participating. If there is any inconsistency between the promotional terms and these Terms, the promotional terms will generally prevail for that specific offer, except where they conflict with legal or regulatory obligations. Failure to comply with promotional conditions, including attempting to abuse or manipulate offers, may result in forfeiture of the bonus, confiscation of associated winnings, and possible account closure.

Common forms of bonus abuse include, but are not limited to, creating multiple accounts to claim the same offer more than once, colluding with other players, placing opposite bets to guarantee profit, using minimal-risk betting strategies solely to clear wagering requirements, or deliberately exploiting technical errors. Mostbet reserves the right to review all bonus-related transactions and to refuse, withdraw, or cancel any bonus or promotion at its sole discretion where misuse or irregular play is detected. In addition, we may void any winnings and return only the initial deposit amount in cases of serious or repeated abuse. To maintain fairness for all users, we may set maximum bet sizes when playing with bonus funds or restrict certain high-return games from counting fully towards wagering.

Bonuses and promotions may be limited by jurisdiction and may not be available to all players. Mostbet may, for compliance reasons, exclude certain countries or individuals from participating in specific offers, even if they can access the core services of the Platform. We may also require that you have successfully completed identity verification and met minimum deposit thresholds before being eligible to claim particular bonuses. Some promotions will be granted automatically upon deposit or registration, while others may require a bonus code or manual opt-in. By accepting and using bonuses, you agree that your bonus-related activity may be monitored and analysed to ensure compliance with our policies and regulatory obligations.

Game Rules

Each game or category of games available on the Platform, including casino table games, Slots, live dealer games, sports betting, and other interactive products, is governed by specific rules. These rules are typically provided within the game interface or in a dedicated rules section, and you are required to read and understand them before participating. In the event of any discrepancy between the game rules displayed in the interface and any description elsewhere on the Platform, the in-game rules and mechanics will generally prevail. You accept responsibility for familiarising yourself with paytables, winning combinations, betting limits, jackpot eligibility, and any special features or conditions associated with each game. Claims based on your failure to understand or review the game rules will not be accepted as a basis for refunds or voiding of wagers.

All wagers must be placed through the user interface provided by Mostbet and must be accepted by our servers before being considered valid. Once a wager has been placed and accepted, it cannot usually be cancelled, except in cases of technical malfunction or evident error as determined by us in accordance with these Terms. Any attempt to manipulate game outcomes, exploit loopholes, or interfere with the normal operation of the games is strictly prohibited. In the event of a system error, network disruption, or software malfunction that affects the correct functioning of a game, we may void affected wagers, cancel results, or restore the account balance to the state existing immediately before the malfunction. Records kept by our systems act as the final authority in determining the details of all transactions and gaming activities.

Mostbet reserves the right to remove, modify, or suspend any game at any time, temporarily or permanently, without prior notice, for reasons including but not limited to technical maintenance, updates, legal restrictions, or commercial decisions. Such changes will not affect wagers already accepted and resolved, but may prevent you from placing new bets on the affected games. We may also impose maximum and minimum bet limits, session time restrictions, or geographical limitations on particular games for regulatory or risk management reasons. You are not permitted to use any software, system, or device that automates gameplay, provides unfair informational advantages, or enables collusion with other players. We may employ monitoring tools and analytical systems to detect unusual play patterns and enforce compliance with game rules and these Terms.

Fair Play & RNG

Mostbet is committed to providing a fair, transparent, and reliable gaming environment for all players. To ensure fairness, the outcomes of our virtual casino and Slots games are determined by certified Random Number Generator (RNG) software. The RNG is designed to produce random and unpredictable results, ensuring that each spin, card draw, or game round is independent of previous outcomes. Our RNG and gaming systems are subjected to regular testing and certification by reputable third-party laboratories or auditors, in accordance with industry standards and regulatory requirements where applicable. These tests are intended to verify that the RNG performs as expected and that payout percentages fall within agreed parameters.

While our RNG guarantees the randomness of outcomes, it does not guarantee that you will win or avoid losing; variance and luck play a natural role in all forms of gambling. You understand and accept that each bet placed on the Platform carries an inherent risk of loss, and that no algorithm, betting system, or strategy can overcome the mathematical house edge of casino games. Any information you may receive from us, such as historical results, game statistics, or promotional materials, is provided for informational or entertainment purposes only and does not constitute advice or a promise of future outcomes. You should never rely on gambling as a means of solving financial problems, paying debts, or generating stable income.

Mostbet prohibits any activity that may compromise the integrity or fairness of our games. This includes, but is not limited to, attempts to tamper with software, exploit latency or technical vulnerabilities, use bots or automated play scripts, or collude with other players to gain an unfair advantage. We monitor gameplay and transaction data to identify suspicious patterns, and we reserve the right to suspend or close accounts where evidence of unfair play, fraud, or collusion is found. In such cases, we may withhold or void winnings, report incidents to relevant authorities, and cooperate fully with investigations. Fair play is a foundational principle of our operations, and all users are expected to respect both the letter and spirit of these rules.

Responsible Gambling

Mostbet recognises that while many people engage in gambling for entertainment and recreation, a minority may experience difficulties in controlling their gambling behaviour. We are committed to promoting responsible gambling practices, minimising potential harm, and providing tools and resources to support users in maintaining control. Gambling should always be viewed as a form of leisure, not as a way to make money, escape problems, or cover daily expenses. You should only gamble with funds that you can afford to lose and should never chase losses or borrow money to gamble. If at any time you feel that your gambling is no longer fun, is causing stress, or is affecting your personal, financial, or family life, you are strongly encouraged to use our responsible gaming tools or seek professional support.

Mostbet provides a range of responsible gambling measures, including deposit limits, loss limits, wagering limits, session reminders, time-out (cooling-off) options, and self-exclusion facilities. These tools are designed to help you manage your gambling behaviour proactively and to prevent excessive or impulsive play. You can usually access these settings directly from your account interface or by contacting customer support for assistance. Adjustments to limits may take effect immediately or after a defined cooling-off period, particularly where you request an increase. We reserve the right to impose or adjust limits on your account where we have concerns about your gambling behaviour or where required by regulators or applicable policies.

Under no circumstances should persons under 18 years of age engage in any form of online gambling, whether directly or indirectly. We encourage adults, particularly in households in Bangladesh and other regions where shared devices are common, to implement parental controls, device locks, and content filters to prevent minors from accessing gambling platforms. It is also important to store login credentials securely and to log out after each session, especially when using public or shared computers or mobile devices. If we detect or reasonably suspect that an account is being used by a minor, we will promptly investigate, suspend access, and take all necessary steps to protect the minor, including closing the account and forfeiting funds in line with legal and regulatory obligations.

Tools & Features (table)

The following table summarises key responsible gambling tools available on the Platform. Availability and exact implementation may vary by jurisdiction and account status, but the core objective is to support safer play for all users:

Support Resources

If you believe that your gambling may be becoming problematic, or if you are concerned about someone close to you, there are independent support organisations and professional services that can help. These organisations can offer confidential advice, self-assessment tools, counselling, and, where necessary, referral to specialised treatment services. Examples of such services include generic gambling support hotlines, online counselling platforms, and non-profit groups focusing on behavioural addictions. While specific contact details may vary by country, you can typically find reputable organisations through national health services, mental health NGOs, or official government websites. Many of these resources provide assistance in multiple languages and may offer remote support by phone, chat, or email.

Mostbet’s customer support team is also trained to guide you towards responsible gambling tools and to provide information about available resources. Although our staff are not therapists or medical professionals, they can assist you in setting limits, activating time-outs or self-exclusion, and explaining how various protective measures operate. If we observe signs of potentially harmful gambling behaviour, such as unusually high or frequent deposits, repeated attempts to remove limits, or expressions of distress during interactions, we may proactively reach out to you to discuss safer gambling options. In serious cases, we may apply restrictions or self-exclusion measures unilaterally where legally permissible and in line with our duty of care. We strongly encourage you to take any concerns seriously and to seek help early, rather than waiting until the situation worsens.

Prohibited Activities

Your use of the Platform must always be lawful, honest, and in accordance with these Terms and applicable regulations. You are strictly prohibited from engaging in fraudulent, deceptive, or abusive conduct of any kind. This includes, but is not limited to, using false or stolen identity documents, providing incorrect personal information, or creating accounts on behalf of third parties. You must not use payment methods that do not belong to you or that you are not authorised to use, nor may you attempt chargebacks or payment reversals without legitimate grounds. Any suspicion of fraud or misuse will be investigated thoroughly, and we may freeze funds, suspend accounts, and share relevant information with financial institutions or law enforcement agencies as necessary.

Collusion, cheating, or any attempt to obtain an unfair advantage over other players or over Mostbet’s systems is strictly forbidden. Examples include, but are not limited to, using automated software tools or bots, exploiting bugs or software vulnerabilities, using insider information, or coordinating with others to manipulate betting markets or game outcomes. You must not tamper with or attempt to interfere with our software, servers, or network, including attempts to bypass security measures, reverse-engineer code, or initiate denial-of-service attacks. Any evidence of such behaviour may result in immediate account closure, confiscation of funds, and legal action where appropriate. We retain the right to withhold payouts during the course of any investigation into suspected prohibited activities.

You may not use the Platform for any purposes that are unrelated to lawful gambling and entertainment. In particular, you must not use the Platform as a means to transfer funds, facilitate money laundering, or finance any criminal activity. We are legally obliged to conduct AML and counter-terrorist financing checks, and we will report suspicious transactions to relevant authorities in accordance with applicable laws. You must also refrain from posting or transmitting any content that is defamatory, offensive, obscene, discriminatory, or otherwise unlawful within any interactive features of the Platform, such as chat functions or forums where available. Respectful behaviour towards other users and staff members is expected at all times.

Restricted Countries (table)

Due to legal and regulatory constraints, Mostbet may not be able to offer its services in certain countries or territories. The list below is indicative and not exhaustive; it may change from time to time as laws evolve or as our licensing conditions are updated. It is your responsibility to ensure that you are not accessing the Platform from a restricted jurisdiction. If you are located in or a resident of a restricted country, you must not register, deposit, or place any bets. Mostbet reserves the right to cancel bets, void winnings, and close accounts found to be in breach of country restrictions.

If it is determined that you are accessing the Platform from a restricted jurisdiction, whether through the use of VPNs, proxies, or other technological tools to disguise your location, we may void any bets placed, withhold winnings, and close your account. Attempts to circumvent geographical restrictions are considered a serious breach of these Terms. We rely on a combination of geolocation technologies, IP address analysis, and document verification to manage compliance with our territorial policies. Changes in your country of residence or main location of use must be promptly reported to us so that we can reassess your eligibility and update your account status accordingly.

Privacy & Data Protection

Mostbet is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. When you use the Platform, we collect and process various categories of personal information, including identification details, contact information, transactional data, device and browser information, and records of your gaming activities. This information is processed for purposes such as account management, verification, transaction processing, customer support, responsible gambling monitoring, fraud prevention, and compliance with legal obligations. Our data collection and processing practices are described in detail in our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you consent to the collection and use of your data as outlined in the Privacy Policy, subject to your rights under applicable data protection laws.

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, access controls, regular security audits, and staff training on privacy and data security. Despite these efforts, no system can be completely immune to security breaches, and we cannot guarantee absolute protection; however, we are committed to responding promptly and effectively to any security incidents that may arise. Where required by law, we will notify you and relevant authorities of significant data breaches that affect your rights and interests.

Your personal data may be shared with third-party service providers who assist us in operating the Platform, such as payment processors, identity verification services, IT support providers, and analytics partners. These third parties are bound by confidentiality obligations and are required to process your data only in accordance with our instructions and for legitimate purposes. We may also disclose information to regulatory bodies, law enforcement agencies, or other authorities when required to do so by law, court order, or regulatory directive. In certain circumstances, your data may be transferred across borders to servers or partners located in other countries, including outside your country of residence. Such transfers will be carried out with adequate safeguards in place, consistent with applicable data protection standards.

You have certain rights in relation to your personal data, which may include the right to access, correct, delete, or restrict the processing of your information, as well as the right to object to certain uses or to withdraw consent where processing is based on consent. You may also have the right to data portability and to lodge a complaint with a data protection authority in your jurisdiction. To exercise these rights, you can contact us using the details provided in our Privacy Policy, and we will respond within the time frames prescribed by law. Please be aware that some data may need to be retained for specific periods due to legal, regulatory, or accounting requirements, even after your account has been closed.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your account at any time where there are reasonable grounds to believe that you have violated these Terms, engaged in prohibited activities, or posed a risk to the integrity or security of the Platform. Suspension may also occur where we need to carry out additional verification checks, investigate suspicious transactions, or comply with a legal or regulatory request. During a suspension period, you may be unable to log in, place bets, or process withdrawals, although you may still be permitted to contact customer support for information. We aim to inform you of the reasons for any suspension or termination where legally permissible and practicable, but we may be restricted from disclosing specific details in certain cases, such as ongoing investigations.

You have the right to close your account at any time by contacting customer support and submitting a formal request, subject to the settlement of any outstanding transactions or obligations. Prior to closure, we will process any remaining balances in accordance with our withdrawal procedures, unless funds are subject to legal hold, investigation, or regulatory restrictions. After account closure, you will no longer be able to access your gaming history or account details through the Platform, and you will not be entitled to participate in any ongoing or future promotions unless you open a new account (if permitted). Self-exclusion requested for responsible gambling reasons will follow a separate procedure and may involve longer or irreversible restrictions, as described earlier in these Terms.

In cases of serious or repeated breaches, including fraud, money laundering, or attempts to manipulate games, we may terminate your account with immediate effect and without prior notice. We may also decide, in our sole discretion, to void or forfeit winnings arising from such activities and to retain or return funds as necessary to comply with legal obligations or to mitigate losses. Records of terminated accounts, including relevant personal and transactional data, may be retained for a legally mandated period for compliance and security purposes. You accept that Mostbet shall not be liable for any loss, inconvenience, or alleged damage arising from lawful suspension or termination of accounts carried out in accordance with these Terms.

Limitation of Liability

To the fullest extent permitted by applicable law, Mostbet, its affiliates, directors, employees, and service providers shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Platform. This includes, without limitation, any loss of profits, loss of data, business interruption, or claims by third parties, even if we have been advised of the possibility of such damages. Our services are provided on an “as is” and “as available” basis, and we do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. We do not guarantee that any defects or errors will be corrected within a specific timeframe, although we make reasonable efforts to maintain system stability and reliability.

Mostbet’s total aggregate liability to you for any claim, whether in contract, tort, negligence, or otherwise, arising out of or relating to these Terms or your use of the Platform, shall not exceed the total amount of deposits you have made into your account during the three months immediately preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, for fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law. Certain jurisdictions may not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages; in such cases, the above limitations may apply only to the extent permitted by law.

You acknowledge that online gambling involves inherent risks, including the risk of financial loss, and you agree that you will not hold Mostbet responsible for any losses incurred as a result of your own decisions and behaviour. You are solely responsible for ensuring that your use of the Platform complies with local laws and for any taxes or levies that may apply to your winnings or gambling activities. We are not responsible for the failure of any equipment or software you use to access the Platform, nor for any interruptions or delays caused by internet connectivity issues, power outages, or failures of third-party systems beyond our reasonable control. You agree to indemnify and hold harmless Mostbet and its affiliates from any claims, damages, or expenses arising from your breach of these Terms, your unlawful conduct, or your misuse of the Platform.

Complaints & Dispute Resolution

Mostbet aims to provide a high standard of service and to treat all users fairly and transparently. If you are dissatisfied with any aspect of our services, including game outcomes, transactional issues, or the conduct of our staff, you are encouraged to lodge a complaint with our customer support department as your first point of contact. Complaints should be submitted as soon as possible after the issue arises and must contain clear and accurate information, including your account details, a description of the problem, and any relevant evidence such as screenshots or transaction IDs. We will acknowledge receipt of your complaint and will investigate the matter promptly and impartially, seeking additional information from you if necessary.

We endeavour to resolve complaints within a reasonable time frame, depending on the complexity and nature of the matter. Once our investigation is complete, we will inform you of our decision and any remedial steps to be taken, if applicable. If you are not satisfied with the outcome of our internal complaint process, you may, where available and applicable, escalate the dispute to an independent dispute resolution body, regulator, or ombudsman. Details of any external dispute resolution mechanisms that may be available to you will be provided upon request or indicated in accordance with local regulatory requirements.

You agree that any disputes relating to game results, account balances, or transaction records will be decided based on the data kept in Mostbet’s systems, subject to independent technical review where necessary. In the event of discrepancies between your records and our logs, the information stored in our systems will generally be considered authoritative. You should retain your own records of transactions and gaming activity, as far as possible, to assist in resolving any disagreements. Both parties agree to act in good faith during the complaint and dispute resolution process and to refrain from making defamatory or abusive statements in public forums or social media in relation to outstanding disputes.

Governing Law

These Terms and your relationship with Mostbet shall be governed by and construed in accordance with the laws of the jurisdiction in which our operating entity is legally established, subject to any overriding mandatory provisions of the laws of your country of residence. The specific governing law and competent courts may be detailed in supplemental legal notices or licensing information published on the Platform. By accepting these Terms, you agree that any legal action or proceedings arising out of or relating to them shall be brought exclusively in the courts of the relevant governing jurisdiction, unless otherwise required by applicable consumer protection rules or conflict-of-laws principles. You also agree to submit to the personal jurisdiction of such courts and waive any objection based on inconvenient forum or lack of jurisdiction, to the extent permitted by law.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or, if such modification is not possible, it shall be severed from the remainder of the Terms. The remaining provisions shall continue in full force and effect. The failure of Mostbet to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision, nor shall it prevent us from enforcing that right or provision in the future.

Final Provisions

These Terms constitute the entire agreement between you and Mostbet with respect to your use of the Platform and supersede any prior or contemporaneous understandings, agreements, representations, or communications, whether written or oral, relating to the same subject matter. No oral explanations or information provided by our support staff, agents, or representatives shall alter the interpretation of these Terms unless explicitly confirmed in writing by an authorised representative of Mostbet. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations, in whole or in part, to any affiliated entity or successor in interest in connection with corporate restructuring, merger, acquisition, or asset transfer, provided that such transfer does not reduce the protections afforded to you under these Terms.

Your continued use of the Platform signifies your ongoing acceptance of these Terms and any updates made from time to time. If you disagree with any modification, your sole remedy is to cease using the Platform and request that your account be closed. Certain provisions, including but not limited to those relating to intellectual property, limitation of liability, privacy, responsible gambling, and dispute resolution, shall survive the termination or expiry of these Terms. For the avoidance of doubt, all references to “you” or “user” in these Terms apply to any person who accesses or uses the Platform, regardless of the device or method of access.

Mostbet reiterates its commitment to providing a safe, fair, and compliant online gambling environment, with particular attention to responsible gaming, the protection of minors, and adherence to relevant laws and regulations. By choosing to use Mostbet, you acknowledge the risks associated with gambling and accept your responsibility to use the Platform in a lawful, moderate, and informed manner. If you have any questions about these Terms, any aspect of our services, or responsible gambling practices, you are encouraged to contact our customer support team for clarification and assistance. Your cooperation and adherence to these Terms help ensure a secure and enjoyable experience for all users across Bangladesh and other regions where our services are lawfully accessible.